Quality assessment of airline baggage handling systems using SERVQUAL and BWM
نویسندگان
چکیده
منابع مشابه
baggage handling systems ∗
State-of-the-art baggage handling systems transport the baggage at high speeds, on a network of tracks, using destination coded vehicles (DCV). In order to ensure the optimal routing of DCVs, in this paper we propose a hierarchical control framework. In this framework switch controllers provide position instructions for each switch in the network. The switch controllers are then supervised by a...
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State-of-the-art baggage handling systems transport luggage in an automated way using destination coded vehicles (DCVs). These vehicles transport the bags at high speeds on a “mini” railway network. Currently, the networks are simple, with only a few junctions, since otherwise bottlenecks would be created at the junctions. This makes the system inefficient. In the research we conduct, more comp...
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Decentralized route choice control of automated baggage handling systems ∗
Modern baggage handling processes in airports use destination coded vehicles (DCVs) to transport the luggage at high speeds. These vehicles transport the bags on a “mini” railway network. In order optimize the performance of a DCV-based baggage handling system, the route of each DCV has to be determined. In this paper we consider an event-based model of this system. For routing the DCVs through...
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ژورنال
عنوان ژورنال: Tourism Management
سال: 2018
ISSN: 0261-5177
DOI: 10.1016/j.tourman.2017.11.009